24-Nov : I receive order confirmation email with correct details.
01-Dec : I receive the complete order, at my work address where I had requested it to be delivered. Our Goods Inward Guy signs for it and passes it on to me. I wrap and distribute the contents accordingly.
16-Dec : I receive an email from Hawkins telling me my order has just been dispatched, will be delivered on 19-Dec, and giving me a tracking number with the courier. The courier's website lists the parcel for that tracking number as "delivered 01/12, signed for by [Goods Inward Guy]".
18-Dec : I ring Hawkins and say "Er, I hope you haven't dispatched a duplicate shipment, and most importantly I hope you haven't charged my credit card twice...?" They assure me they will look into it and let me know, but tell me that sadly it does appear that a duplicate shipment has been sent. As soon as it arrives I am to ring them again to get an RMA number to return it, and they will make sure my card is not charged twice.
20-Dec : I receive a very weird email from a previously unknown address (nothing relating to Hawkins) - but sent to the email address I supplied to Hawkins - that simply says "No output destination". However there is a PDF attached which is my Hawkins order listing, but with my customer reference number listed as "Duplicate Order". Twenty four minutes later I receive another email, this one actually from Hawkins, which says:
We would like to apologise for any inconvenience caused.
The courier website states that your parcel was delivered on 1/12 and signed for by [Goods Inward Guy]. I have arranged for a duplicate order to be despatched from us on express delivery this means your parcel will be with you by thursday at the latest. Unfortunately 2 of the items on your original order are out of stock so i have arranged for a refund to be issued back to the original method of payment for the following items -
[foo] and [bar].
Again we would like to apologise, if you have any further queries then please do not hesitate to contact me.
OK. So. Previously I did *not* have a duplicate dispatch en route to me (despite the conflicting emails) but after ringing up to make sure I don't, as a result I now *do*?